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JDA is a leading provider of innovative IT solutions. If you are a talented, high-energy, IT professional looking to grow your career in a fun and rewarding environment, please apply today to become a member of the JDA "family."
Hiring at JDA will always have a large focus on the experience and skill set of the individual but we are also concerned with matching the person with the JDA culture. While we do rely on contractors and short-term employment at times, we are largely an employee-driven organization. Our attention to detail in recruitment and screening is evident in our retention levels as we average less than 5% turnover on an annual basis. Our low turnover enables an exceptional level of support continuity to all of our clients and strong career growth for every member of our team.
For additional information on employment with John Drake and Associates, please email us at recruiting@jdaconsulting.com .
Current Career Opportunities with JDA:
Senior Microsoft Engineer (Location: Oak Brook)
This will be a key role with strategic and tactical responsibilities for technical readiness in our professional and managed services. This role will be responsible for ensuring coordination & implementation of required engineering and operations architectures, tools and standards for upfront readiness. It will require working closely with various clients and team members to meet SLAs with a high level of quality. This role will report
to the CTO.
Requirements
• Minimum 5 years experience working with Windows server operating systems to include Windows Server 2003. Skills required include
administration (day to day maintenance, account management, permissions and rights) and engineering (server builds, installs, configuration
and migrations) and solid experience with associated Windows products and services to include IIS, DNS, DHCP, IAS, SMS and Active
Directory.
• Minimum 3 years Exchange 2003/2007 experience. This would include administration (day to day maintenance, mailbox management,
permissions) and engineering (server builds, installs, migrations and upgrades).
• Minimum 3 years experience working with Cisco switches, routers, firewalls and wireless access points.
• Worked as a key senior member on multiple migration projects.
• Strong documentation skills and previous experience creating project plans (please provide examples).
• Ability to manage multiple assignments with travel contained within the Chicagoland metropolitan area and suburbs.
• Ability to effectively and professionally interact with multiple Customers.
• Ability to work well within a team and also independently.
• Process driven mindset and approach.
• Extensive experience in IT distributed hardware and operating system platforms.
• Bachelor Degree in Computer Science, Information Technology, MIS or related technical degree desirable.
• Work in a fast paced environment with minimal direction.
• Work concurrently on multiple project tasks.
• Excellent problem solving/root cause analysis skills required.
• Excellent oral and written communication skills.
Skills/Certifications/Abilities (not all are required):
• Microsoft Certified Systems Engineer (MCSE).
• Cisco Certified Network Associate (CCNA).
• VMWare ESX 3.0 and virtual center
Senior Cisco Network Engineer (Western Suburbs)
We are looking to add an additional member to our staff as a full time Senior Cisco Network Engineer. Qualified candidates will be well experienced in the following areas: daily enterprise network upkeep, proactive planning for performance and failover, disaster recovery planning, documenting standard procedures, VOIP and security (wireless security is a big bonus). There will be a rotating 24/7 on-call schedule associated with this position.
Requirements
• Minimum 5 years experience working with Cisco switches, routers, and wireless access points. Skills required include switch configuration
(port configuration, VLAN, VTP, trunking and aggregation including LACP), router configuration (T1/PRI interface and circuit configuration,
routing protocols RIP/EIGRP) and wireless installation and configuration (Aironet WAP configuration, knowledge of security strategies such as
WPA/WPA2, EAP, PEAP, TLS and RADIUS). VPN and MPLS experience will also be needed.
• CCIE certification is strongly desired. Will consider candidates that have completed written portion of exam and are in process of completing
the lab portion of the exam.
• Expert knowledge of Cisco Wireless Infrastructure (WCS, WiSM, 7921s, 1252s, 1242s)
• Expert knowledge of Cisco 6509, 6509E, ASAs, routers, small switches, VPN, Pix, TAC Case execution, UPS, Racking/Unracking Equipment.
• Experience with VOIP over Wireless
• Strong understanding of the OSI model, especially Layer 2 and 3
• One or more of the following: CCNA/CCNP/CCDA/CCDP
Messaging Lead (Chicago)
The Messaging Lead, leads a team of individuals who is responsible for day-to-day support of the Information Services Enterprise E-mail System.
This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all Enterprise Windows Lotus Notes.
Responsible for messaging concepts and technologies, such as, SMTP, POP, SMTP Gateway products, TCP/IP, and DNS. This person will also lead the
team that analyze/resolve end-user messaging programs, connectivity issues in a timely/accurate fashion and provide end-user training.
Primary Responsibilities
• Day-to-day leading and support of the Information Services Enterprise E-mail System.
• Planning, developing, installing, configuring, maintaining, supporting, and optimizing all Enterprise Windows Lotus Notes.
• Responsible for messaging concepts and technologies, such as, SMTP, POP, SMTP Gateway products, TCP/IP, and DNS.
• Lead the team to analyze/resolve end-user messaging programs, connectivity issues in a timely and accurate fashion and provide end-user
training.
• System Architecture
Required Experience/Skills:
• 10+ years total experience
• 3+ years Previous experience leading 2-3 messaging professionals
• 7+ years of experience installing, maintaining, and supporting Mail systems (Lotus Notes 8/Exchange Server 2003/Exchange Server 2007)
• Experience with E-mail Protocols and delivery methods - SMTP, IMAP, POP3, and MAPI – a must.
• Migration experience
• Experience with E-mail perimeter services such as Ironport.
• Knowledge of Lotus notes 7, 7.5, 8 and Outlook and related features/functionality/connectivity
• Knowledge related to how Lotus Notes/Exchange integrates and Blackberry Enterprise Server
• Basic Windows Server 2000/2003 Administration skills
• Knowledge of Trend Micro ScanMail Antivirus/Anti-Spam software
• Experience with Lotus Notes to Exchange migrations.
Desired Experience/Skills:
• The ability to lead a team Globally
• Experience with Cisco IronPort, FaceTime and Autonomy ZANTAZ.
Education
Bachelor’s degree or equivalent experience
IT Business Analyst
We are currently seeing an individual with strong project management, analytical and documentation skills to coordinate the development of various web-based and mainframe applications. The individual will work with our IT vendor, internal staff and external resources to gather and document the business and system requirements and oversee the design, testing and implementation efforts.
Primary Responsibilities
• Work closely with management to understand business goals and requirements; gain in-depth knowledge of functions, processes, operations
and IT environment
• Translate user needs into detailed business requirements
• Assist with the evaluation and resolution of system security issues
• Assist in determining the need for, and selection of, any outside resources/consultants
• Oversee resources to ensure deadlines are met
• Develop and maintain all project documentation, including project plans and timelines
• Oversee the development and implementation of system testing plans, scenarios and script
• Manage the resolution of defects
• Ensure the transfer of knowledge to end-users through various training vehicles
Required Experience/Skills (All must be met; examples of each will be requested):
• Bachelors Degree in Computer Science
• 2-3 years of experience in business analysis
• 1-2 years of project management experience
• Strong verbal and written communication and presentation skills
• Must be able to work independently and with groups of various sizes
• Must be able to manage vendor relationship
• Experience with multiple project/SDLC methodologies desired (e.g.: waterfall, RUP, Spiral, Agile/SCRUM) and understanding the best
place/environment to implement each.
Desired Experience/Skills
• Experience with test management software
• Experience with managing new software development projects
• Experience with mainframe technologies
• Experience with web-based application projects
Environment
Currently a hybrid in transition from legacy AS/400 applications, the majority written in RPG and CL, to browser-based applications, the majority written in Java. DB2/400 continues to be the primary relational database (RDBMS) source, supplemented by PostgreSQL
Enterprise Storage Team Lead (Chicago)
Summary
The Enterprise Storage Team Lead will support the Storage Area Network at all layers of technology for the assigned region. This will require the Team Lead to have a broad understanding and background in storage systems such as EMC, Xiotech, EVA, Storage tech, SUN and Hitachi enterprise class and mid-tier storage arrays operation. The ideal candidate must have a proven track record to deliver enterprise solutions, strong organization skills to prioritize work, balance and lead complex projects. This person will also have leadership skills to effectively lead a team of 4 technologists.
Responsibilities:
• Provides system solutions for complex issues across the appropriate engineering environments to meet business requirements or enhance
performance.
• Architects highly complex, global solutions across the appropriate engineering environments to meet business requirements or enhance
performance.
• Reviews cost analyses and vendor comparison reports to ensure cost-effective and efficient operations. Recommends vendor/approach and
presents to senior management.
• Reviews and recommends highly complex systems investment(s) to management and customers based on results of independent assessment
of current and future performance, stability, and systems management/life cycle issues
• Provides escalated, highly complex technical support to customers by investigating and resolving storage-related matters of significance.
• Plans, conducts and oversees the technical aspects of large, complex projects; coordinates the efforts of technical support staff in the
performance of assigned projects. Reviews completion and implementation of system additions and/or enhancements and provides
management overview.
• Develops and applies advanced methods, theories and research techniques in the investigation and solution of highly complex system
requirements and problems. Develops training tools and documentation; oversees implementation of same.
• Reviews literature, patents and current practices to support business requirements and/or new industry technology. Prepares reports and/or
recommendations regarding new technology to appropriate personnel.
• Provides complex technical consultation on current and proposed systems to other organizations and clients.
• Manage the ticketing and change control process.
Required Skills:
• 10 years of total experience
• 7 years of experience with UNIX, windows and storage infrastructure and staff in an enterprise class company (1000+ persons, 500+
servers, multiple mid tier and enterprise class storage arrays).
• Detailed technical knowledge of Linux (RedHat), Solaris 10, EMC, Xiotech, EVA, Storage tech, SUN and Hitachi enterprise class and mid-
tier storage arrays, Veritas, NetBackup, backup tape libraries and DSSUs.
• Experience administering and supporting ESX 3.5 and vSphere 4.0 (VMware)
• Ability to make tactical decision and suggest long term strategies.
• Previous experience leading a team of at 4 technologists
• Experience leading team initiatives
• Good knowledge and experience with Windows infrastructure and IP networking.
• Strong analytical and creative problem solving skills for design, creation and testing of complex storage systems
• Strong communication skills to communicate storage proposals to management and customers and provide storage diagnoses and resolution
for current systems
• Strong interpersonal skills to interact with customers, senior level personnel, subordinates and team members
• Ability to integrate highly complex hardware and software systems
Desired Skills
• Previous experience in the Brokerage industry
• Ability to communicate written/verbal with all levels of management.
• Ability to work independently and as part of a global team
Education
Bachelors Degree or equivalent experience
IT Support Analyst
Job Summary
The support analyst is the primary contact for all customers serviced by the IT Help Desk. The support analyst will address a full range of customer needs, including technical assistance, best use of product, and other user service requests.
Essential Duties
• Acts as primary contact for all customers serviced by IT Help Desk
• Provides support to customers requiring assistance on user questions; handles basic to moderately complex issues
• Address a full range of customer needs, including trouble-shooting, technical assistance, system usage support, password resets, documenting
Installation, move, add and change requests
• Strives to provide first call resolution
• Provides first point of support for all incoming requests with continuous coverage of incoming call queues
• Documents each customer incident in the ticket tracking system in a clear, concise, and understandable format
• Documents resolutions for all problems and requests
• Educates and trains customers on applications and technology
• Researches and resolves customer calls that require follow-up
• Complies with documented processes and works towards meeting expected service levels
• Provides support on basic problems and requests - starting with desktop
• Performs initial problem management initiation/ coordination
Education
• High School diploma required
• Technical degree in a Computer related field preferred
Experience
• Must have working knowledge of Microsoft Windows XP and Microsoft Office Applications
• Familiarity with troubleshooting TCP/IP networks
• Active Directory User Administration
Pluses
Experience supporting:
• JDedwards Enterprise One
• Cisco Call Manager
• Windows Mobile / RF Devices
• SMS / Configuration Manager
For additional information on employment with John Drake and Associates, please email us at recruiting@jdaconsulting.com
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