JDA Help Desk and Managed Services

When stuff happens, we have you covered.

For a fixed monthly fee, JDA supports peak IT performance with 24/7 monitoring of your IT infrastructure. You are safeguarded against ransomware and hackers. Desktops and printers run at peak performance. Lost passwords and files are recoverable. If you have problems, our Oak Brook-based problem solvers are as friendly as they are knowledgeable.

Help Desk

JDA provides friendly, knowledgeable desktop and network support from our state-of-the-art Oak Brook, Illinois-based network operations center. From forgotten passwords and data recovery to the repair and replacement of desktop, storage and network devices, we are your on-demand IT resource.

Network Monitoring

Our NOC team has years of experience utilizing infrastructure monitoring and management best practices. Firewalls, routers, switches, servers, storage and virtualization devices can all be monitored to ensure they optimize operations. Customizable tools will alert if desktops or networks slow or fail. Our team will first verify, then communicate per the approved escalation protocol.

Our service plans can be specifically tailored to your budget and business requirements.

Managed Services

On-premise, in the cloud, hybrid, or co-located, enjoy increased productivity with JDA’s managed services for help desk support, server hosting, hosted exchange, backup and disaster recovery.

JDA Help Desk, Network Monitoring and Managed Services

  • Knowledgeable, friendly, local help desk
  • 24/7 engineers and technician availability
  • Desktop and mobile management
  • Network infrastructure monitoring with alert management
  • Patching, security updates and service packs
  • Inventory and asset management
  • Antivirus and web content filtering


Phone : 630–891–1170

© 2017 John Drake & Associates

All Right Reserved